Remote Call Center Manager

Saphron is seeking a highly experienced and skilled Remote Call Center Manager to join our team in Davao City. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in call center management.

Responsibilities: - Manage a team of remote call center agents, ensuring they meet and exceed performance targets and KPIs. - Develop and implement strategies to improve call center efficiency and effectiveness. - Monitor call center metrics and analyze data to identify trends and areas for improvement. - Conduct regular performance reviews and provide feedback to agents to help them develop their skills. - Handle escalated customer complaints and issues in a professional and timely manner. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Stay up to date with industry trends and best practices in call center management.

Requirements: - Confident and independent personality traits. - Strong time management and research skills. - Excellent communication and interpersonal skills. - Proven track record of successfully managing a remote call center team. - Experience with call center software and tools. - Bachelor's degree in Business Administration or related field preferred.

Benefits: - Disability insurance - Profit sharing - Visa sponsorship

Working environment: At Saphron, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We foster a collaborative and supportive work environment where employees are encouraged to continuously learn and grow.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.