Remote Call Center Representative

Job Description:

Altitude Games is looking for a Remote Call Center Representative to join our customer service team in Antipolo, Calabarzon, PH. As an Associate Level Representative, you will be responsible for providing top-notch customer service to our clients through phone calls, emails, and other communication channels. The ideal candidate will be driven, energetic, and possess excellent planning and negotiation skills.

Responsibilities: 1. Handle inbound and outbound calls with customers to address inquiries, resolve issues, and provide product/service information. 2. Maintain a high level of professionalism and customer service orientation in every interaction. 3. Utilize CRM software to document customer interactions and update customer information. 4. Collaborate with cross-functional teams to provide comprehensive solutions to customer problems. 5. Meet and exceed performance metrics such as customer satisfaction, call resolution, and quality assurance.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 4 years of experience in a call center or customer service role. 3. Excellent communication skills and a customer-centric mindset. 4. Ability to work independently and in a team environment. 5. Proficiency in Microsoft Office and CRM software. 6. Must have a quiet workspace and high-speed internet connection for remote work.

Benefits: 1. Travel & spending expenses covered. 2. Paid Time Off (PTO) for vacations and personal days. 3. Joining Bonus for new hires. 4. Opportunities for career growth and development.

Working Environment: At Altitude Games, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional service to our clients and creating a positive work environment for all employees.

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We value diversity and inclusion in our workforce. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-17. Apply now to join our dynamic team and make a difference in customer service excellence!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.