Call Center Specialist

Job Description:

ABS-CBN Corporation is seeking a Call Center Specialist to join our team in Cebu, Central Visayas, Philippines. As a full-time Associate Level employee, the Call Center Specialist will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, resolving customer inquiries and issues, and maintaining a high level of professionalism at all times.

Responsibilities: 1. Answer incoming calls from customers and assist with inquiries, concerns, and requests. 2. Make outgoing calls to customers for follow-ups, surveys, and feedback. 3. Provide accurate information about products, services, and promotions. 4. Resolve customer complaints and issues in a timely and effective manner. 5. Document all interactions with customers in the CRM system. 6. Meet or exceed daily call volume and quality metrics. 7. Collaborate with team members and other departments to ensure customer satisfaction. 8. Stay up-to-date on company policies, procedures, and products.

Requirements: 1. Minimum of 2 years of experience in a call center or customer service role. 2. Motivated and passionate about providing excellent customer service. 3. Strong research skills to effectively address customer inquiries. 4. Ability to think innovatively and find solutions to customer issues. 5. Excellent communication and interpersonal skills. 6. Ability to multi-task and work in a fast-paced environment. 7. Proficiency in using CRM systems and other call center software. 8. High school diploma or equivalent required.

Benefits: 1. Paid Time Off (PTO) for vacation and sick days. 2. Training and professional development opportunities. 3. Gym membership for employee wellness. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected class. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: June 22, 2024

Join our team at ABS-CBN Corporation and make a difference in the lives of our customers every day as a Call Center Specialist. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.