Chat Support Representative

Job Description:

Petron Corporation is seeking a Chat Support Representative to join our team in Pasig, NCR, PH. As a Chat Support Representative, you will be responsible for providing excellent customer service and support through our chat platform. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide support via chat - Resolve customer issues and complaints in a professional and timely manner - Escalate complex issues to the appropriate department or supervisor - Maintain accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies - Collaborate with team members to improve customer satisfaction and retention - Adhere to company guidelines and best practices for customer service

Requirements: - 2+ years of experience in customer service or a related field - Adaptable and confident personality traits - Strong people management and innovation skills - Excellent written and verbal communication skills - Ability to work well under pressure and meet deadlines - Proficient in Microsoft Office and chat software - Bachelor's degree preferred

Benefits: - Vision insurance - Company transportation - Paid sick leave

Working Environment: At Petron Corporation, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and promote a supportive and inclusive culture for all employees.

Deadline to Apply: 2024-05-08

Equal Opportunity Statement: Petron Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified applicants will receive consideration for employment without regard to any status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.