Chat Support Representative - Work from home

As a Chat Support Representative at Hilton, you will have the opportunity to work from home and provide exceptional customer service to our guests around the clock. We are looking for passionate and resourceful individuals who are innovative and persuasive in their communication style.

Responsibilities: - Respond to customer inquiries via chat in a timely and professional manner - Provide information about hotel services, amenities, and promotions - Assist customers with booking reservations and resolving issues - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance metrics for customer satisfaction and response time

Requirements: - Minimum of 2 years of experience in customer service or a related field - Excellent written communication skills in English - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Comfortable working with technology and learning new systems

Benefits: - Paid sick leave - Dental insurance - Training and professional development opportunities

Working Environment: At Hilton, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where all team members feel valued and supported.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.