Chat Support Specialist - Work from home

Job Description:

Resellee, a leading e-commerce platform, is seeking a motivated and dedicated Chat Support Specialist to join our remote team. As a Chat Support Specialist, you will be responsible for providing excellent customer service through online chat support to our clients. This role is ideal for individuals who thrive in a fast-paced environment and enjoy working from the comfort of their own home.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and efficiently through chat support - Provide product information, troubleshoot technical issues, and assist customers with their orders - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and provide feedback to improve processes - Stay updated on product knowledge and industry trends to better assist customers

Requirements: - 1 year of experience in customer service or a related field - Hardworking and reliable with exceptional time management skills - Strong people management skills with the ability to communicate effectively - Ability to work independently and multitask in a fast-paced environment - Proficient in using chat support software and tools - High school diploma or equivalent

Benefits: - Free food provided during work hours - Dental insurance coverage - Free accommodation for employees residing outside of Metro Manila - Opportunities for career growth and development

Working Environment: At Resellee, we believe in fostering a supportive and inclusive working environment where employees can thrive. We encourage our team members to build strong relationships with colleagues, clients, and partners to achieve success together.

Equal Opportunity Statement: Resellee is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating an inclusive and diverse workplace where all individuals are valued and respected.

If you are a hardworking and reliable individual with a passion for customer service, we encourage you to apply for the Chat Support Specialist position at Resellee. Deadline to apply is May 13, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.