Client Service Manager

Job Description:

Cebu Pacific Air is seeking a highly motivated and experienced Client Service Manager to join our team in Davao City, Davao, PH. As a Client Service Manager, you will be responsible for managing client relationships and ensuring high levels of customer satisfaction.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and provide exceptional customer service - Act as the main point of contact for clients, handling inquiries, resolving issues, and addressing any concerns - Develop strategies to increase client retention and satisfaction - Monitor client accounts to identify opportunities for upselling and cross-selling - Collaborate with internal teams to ensure client needs are met and projects are delivered on time - Analyze client feedback and provide recommendations for improvement - Prepare and deliver regular reports to clients on the status of their accounts - Stay current on industry trends and competitor activities to identify opportunities for growth

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 6 years of experience in client service or account management - Strong communication and interpersonal skills - Driven, independent, and able to work well under pressure - Excellent analytical and problem-solving abilities - Proven track record of meeting or exceeding customer satisfaction goals - Ability to plan, prioritize, and manage multiple tasks simultaneously

Benefits: - Dental insurance - Travel & spending expenses - Free accommodation

Working Environment: At Cebu Pacific Air, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is passionate about providing exceptional service to our clients and working together to achieve our goals.

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-27

If you meet the requirements and are ready to take on this exciting opportunity, we invite you to apply for the Client Service Manager position with Cebu Pacific Air in Davao City, Davao, PH. Join us in shaping the future of air travel!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.