Client Service Officer

Job Description:

Advance, a leading company in Davao City, is seeking a passionate and hardworking Client Service Officer to join our team. As an Associate level position, the Client Service Officer will be responsible for providing excellent customer service to our clients, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: 1. Act as the primary point of contact for clients, handling inquiries and resolving issues efficiently and professionally. 2. Build strong relationships with clients through regular communication and exceptional service delivery. 3. Collaborate with internal teams to ensure client needs are met and expectations are exceeded. 4. Identify opportunities for revenue growth and upsell additional products or services to clients. 5. Generate reports and analyze data to track client satisfaction and identify areas for improvement. 6. Stay up-to-date on industry trends and competitor activities to provide insights and recommendations to clients. 7. Participate in client meetings and presentations to demonstrate the value of our products and services. 8. Provide feedback to management on client needs and market trends to shape future strategies.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 3 years of experience in customer service or client relations. 3. Strong communication and interpersonal skills. 4. Ability to think innovatively and negotiate effectively. 5. Proficiency in Microsoft Office suite and CRM software. 6. Ability to work independently and as part of a team. 7. Proven track record of meeting and exceeding client expectations.

Benefits: 1. Free accommodation in company-provided housing. 2. Paid sick leave and vacation days. 3. Company transportation for work-related travel.

Working Environment: As a Client Service Officer at Advance, you will be part of a team that leads the industry through cutting-edge ideas and solutions. Our collaborative work environment fosters creativity and innovation, providing you with opportunities for professional growth and development.

Equal Opportunity Statement: Advance is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a work environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.