Client Service Specialist - Work from home

Job Description:

We are looking for a highly motivated and experienced Client Service Specialist to join our team at Philippine Airlines. This is a full-time, work from home position based in Pasig, NCR, PH. As an Associate Level Client Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Handling inbound and outbound customer calls and emails to address inquiries, provide information, and resolve issues. 2. Building and maintaining strong relationships with clients to ensure their needs are met and exceeded. 3. Researching and negotiating solutions to customer problems and complaints. 4. Collaborating with internal teams to coordinate efforts and deliver a seamless customer experience. 5. Documenting interactions and maintaining accurate records of client communication. 6. Monitoring client accounts and proactively identifying opportunities for upselling or cross-selling. 7. Providing product and service information to clients and assisting them with making informed purchasing decisions. 8. Staying up-to-date on company policies, products, and services to effectively address client needs. 9. Participating in training and development opportunities to enhance skills and knowledge. 10. Meeting and exceeding performance goals and targets set by the company.

Requirements: 1. Minimum of 3 years of experience in customer service or client relations. 2. Strong communication and interpersonal skills. 3. Ability to work independently and manage time effectively. 4. Proficiency in computer applications and software, including Microsoft Office. 5. Driven and reliable personality traits. 6. Strong research and negotiation skills. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Remote work flexibility. 2. Travel and spending expenses covered. 3. Joining bonus for successful candidates.

Working Environment: Our team at Philippine Airlines is dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-06-27

We look forward to receiving your application and welcoming you to our team at Philippine Airlines.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.