Remote Client Support Assistant

Job Description:

San Miguel Brewery Inc. is seeking a motivated and experienced Remote Client Support Assistant to join our team in Quezon City, NCR, PH. As a full-time Associate Level position, the successful candidate will have a minimum of 4 years of experience in a similar role and possess a driven and resilient personality.

Responsibilities: - Provide remote support to clients via phone, email, and chat to address any inquiries or issues promptly and efficiently - Maintain detailed records of client interactions and follow-up actions - Collaborate with internal teams to resolve client concerns and ensure customer satisfaction - Proactively identify opportunities to improve the client experience and suggest process improvements - Assist in generating client reports and analyzing data to track performance metrics - Stay up-to-date on industry trends and best practices to provide knowledgeable support to clients

Requirements: - 4+ years of experience in a client support role - Strong time management skills and ability to prioritize tasks effectively - Excellent verbal and written communication skills - Emotional intelligence to navigate challenging client interactions with empathy and professionalism - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Gym membership - Training and professional development opportunities - Remote work flexibility

Working Environment: At San Miguel Brewery Inc., we are committed to environmental responsibility and sustainable practices. Our team values diversity and inclusion, and we strive to create a supportive and inclusive work environment for all employees.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: San Miguel Brewery Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We actively encourage diversity in our workforce and are committed to creating an inclusive workplace for all.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.