Remote Client Support Associate

Job Description:

We are looking for a passionate and motivated Remote Client Support Associate to join our team at United Laboratories in Pasig, NCR, PH. As a full-time Associate Level position, you will be responsible for providing remote support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing any inquiries or issues they may have via phone, email, or virtual chat. 2. Collaborate with the sales team to onboard new clients and provide training on our products and services. 3. Monitor client accounts and proactively address any potential issues to ensure client satisfaction and retention. 4. Assist in troubleshooting technical issues and escalate to the appropriate department when necessary. 5. Provide feedback to the product development team based on client feedback and needs. 6. Assist in the development and implementation of client support strategies and processes. 7. Collaborate with other team members to ensure a seamless client experience.

Requirements: 1. Minimum of 4 years of experience in a client support or customer service role. 2. Strong leadership and project management skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in MS Office and CRM software. 6. Bachelor's degree in Business Administration or a related field is preferred. 7. Experience in the healthcare industry is a plus.

Benefits: 1. Medical coverage 2. Dental insurance 3. Employee discounts 4. Opportunities for professional development and growth

Working Environment: At United Laboratories, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch client support while maintaining a collaborative and inclusive work environment.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: United Laboratories is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.