Client Support Manager

Job Description:

Olivia is seeking a dedicated and experienced Client Support Manager to join our team in Caloocan, NCR, PH. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for managing our client support team and ensuring the highest level of customer satisfaction. This is a full-time position that requires a passionate and energetic individual with strong soft skills in innovation and project management.

Responsibilities: - Oversee the client support team and ensure smooth operations - Develop and implement strategies to improve customer service and satisfaction - Handle escalated customer inquiries and resolve issues in a timely manner - Collaborate with other departments to ensure seamless communication and customer experience - Conduct regular performance evaluations and provide feedback to team members - Analyze customer feedback and data to identify trends and make recommendations for improvement - Implement training programs to enhance the skills and knowledge of the client support team - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or related field - Proven experience as a client support manager or similar role - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Experience in project management and innovation - Passion for delivering exceptional customer service

Benefits: - Paid overtime for eligible employees - Gym membership - Joining bonus - Opportunity to work in a supportive environment that aligns work with a greater purpose

Equal Opportunity Statement: Olivia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-31

If you meet the above requirements and are ready to take on this exciting opportunity, we encourage you to apply and be a part of our mission to provide exceptional customer support and drive positive change in the industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.