Contact Center Assistant

Emperador Distillers Inc. is seeking a Contact Center Assistant to join our dynamic team in Makati, NCR, PH. As a reputable company in the distillery industry, we are looking for a candidate with at least 4 years of experience in a contact center setting.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional manner - Provide information about company products and services - Handle and resolve customer complaints - Process orders, forms, and applications - Maintain accurate records of interactions with customers - Collaborate with other departments to ensure customer satisfaction - Assist in training new contact center staff - Stay up to date on industry trends and product knowledge

Requirements: - Bachelor's degree or equivalent work experience - Strong verbal and written communication skills - Excellent customer service skills - Ability to work in a fast-paced environment - Proficiency in Microsoft Office applications - Resilient and adaptable attitude - Ability to think innovatively and perform analysis when necessary

Benefits: - Disability insurance - Paid overtime - Relocation allowance

Working Environment: At Emperador Distillers Inc., we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service and innovative solutions.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Emperador Distillers Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.