Remote Contact Center Assistant

Job Description:

We are looking for a Remote Contact Center Assistant to join our team at Philippine Airlines in Davao City, Philippines. As a Remote Contact Center Assistant, you will be responsible for providing exceptional customer service and support to our passengers over the phone and through email. You will have the opportunity to assist customers with booking flights, managing reservations, addressing inquiries, and resolving issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and concerns efficiently and professionally - Assist customers in making flight reservations and changes - Provide information on flight schedules, fares, and airline policies - Resolve customer issues, complaints, and disputes with empathy and patience - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure seamless customer service experience - Stay up-to-date on airline policies, procedures, and industry trends - Meet or exceed target metrics for customer satisfaction and service level agreements

Requirements: - High school diploma or equivalent; college degree preferred - 1+ year of experience in customer service, contact center, or related field - Passionate about delivering exceptional customer service - Resilient in handling challenging situations and difficult customers - Strong negotiation skills to handle customer disputes and find mutually beneficial solutions - Excellent research skills to quickly find relevant information for customers - Ability to work independently and as part of a team in a remote setting - Excellent communication skills, both written and verbal - Proficient in using CRM systems and other contact center technology - Must have a quiet and professional workspace for remote work

Benefits: - Employee discounts on flights and other travel services - Travel opportunities for personal and professional development - Joining bonus for new employees - Opportunities for career growth and advancement within the company

Working Environment: At Philippine Airlines, we believe in creating a work environment that encourages creativity and innovation. Our team is dedicated to providing exceptional service to our passengers while fostering a culture of collaboration and continuous learning. As a Remote Contact Center Assistant, you will have the opportunity to unleash your creativity and contribute to the success of our team.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.