Remote Contact Center Assistant

Job Description:

Resellee, a leading e-commerce platform, is seeking a Remote Contact Center Assistant to join our team in Caloocan, NCR, Philippines. This is a full-time Associate Level position, requiring a minimum of 4 years of experience in a customer service or contact center role.

Responsibilities: - Manage inbound and outbound customer inquiries via phone, email, chat, and social media channels - Provide exceptional customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction - Assist customers with placing orders, processing returns, and navigating our website and mobile app - Collaborate with cross-functional teams to escalate and resolve complex customer issues - Maintain accurate and detailed records of customer interactions and transactions - Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores

Requirements: - Confident and motivated individuals with a passion for helping others - Strong attention to detail and ability to multitask in a fast-paced environment - Excellent communication and interpersonal skills, with a customer-centric mindset - Ability to work independently and as part of a remote team - Proficiency in using customer service software and tools - Willingness to work flexible hours and weekends as needed

Benefits: - Paid Time Off (PTO) for vacation, sick leave, and holidays - Company-provided equipment for remote work - Parental leave for new parents - Opportunities for career advancement and professional development

Working Environment: At Resellee, we prioritize understanding and empathy in all customer interactions. We believe in creating a supportive and inclusive environment where everyone feels valued and respected.

Equal Opportunity Statement: Resellee is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse team and fostering an inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 22, 2024

Join our team at Resellee and make a positive impact on our customers' experience! Apply now to be part of our dynamic remote contact center team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.