Contact Center Associate

Job Description:

Smart Communications is seeking a Contact Center Associate to join our team in Davao City. As an Associate Level position, the Contact Center Associate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service through various communication channels. The ideal candidate will have at least 3 years of experience in a customer service or contact center role, with exceptional communication skills and a strong ability to multitask.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints efficiently and effectively - Process orders, returns, and exchanges accurately - Provide product and service information to customers - Maintain a positive and empathetic attitude towards customers at all times - Collaborate with other team members to ensure customer satisfaction - Follow communication procedures, guidelines, and policies - Meet customer service goals and targets set by the company

Requirements: - At least 3 years of experience in customer service or a contact center role - Excellent communication skills, both verbal and written - Strong problem-solving skills and the ability to think on your feet - Resilient and reliable, with a positive attitude - People management and emotional intelligence skills - Ability to work in a fast-paced environment and handle high call volumes - Proficient in Microsoft Office and other relevant software - High school diploma or equivalent required

Benefits: - Paid sick leave - Travel opportunities - Remote work flexibility - Professional development opportunities

Working Environment: At Smart Communications, we encourage curiosity and questioning to fuel innovation and growth. Our team members are encouraged to explore new ideas and solutions, and we value collaboration and teamwork.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Smart Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.