Remote Contact Center Associate

Job Description:

Sprout Solutions, a leading HR technology company, is currently seeking a Remote Contact Center Associate to join our dynamic team. As a Contact Center Associate, you will be responsible for handling customer inquiries and providing exceptional customer service through various communication channels. This position will allow you to work remotely, offering flexibility and the opportunity to grow within the company.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and efficient manner. 2. Providing support via email, chat, and social media platforms. 3. Resolving customer issues and complaints with a sense of urgency and empathy. 4. Following up with customers to ensure their needs have been met and their questions have been resolved. 5. Escalating complex issues to the appropriate department for further assistance. 6. Documenting customer interactions and maintaining accurate records. 7. Collaborating with team members to improve processes and deliver exceptional service. 8. Adhering to company policies and procedures at all times.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills and the ability to interact with customers in a professional manner. 3. Proficient in computer systems and software applications. 4. Driven and passionate about providing excellent customer service. 5. Strong critical thinking and research skills. 6. Ability to work independently and as part of a team. 7. Willingness to learn and adapt to new technology and tools. 8. Comfortable working in a fast-paced and remote environment.

Benefits: 1. Vision insurance 2. Training and professional development opportunities 3. Visa sponsorship for qualified candidates

Working Environment: At Sprout Solutions, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a positive and supportive work environment where everyone can thrive and grow in their careers.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.