Contact Center Manager - Work from home

Job Description:

We are looking for a Contact Center Manager to join our team at MetroMart, a leading e-commerce platform based in Quezon City, NCR. This position offers the flexibility to work from home while still providing leadership and support to our contact center team.

Responsibilities: - Manage and oversee all aspects of the contact center operations, including customer service, quality assurance, performance management, and training - Develop and implement strategies to improve customer satisfaction, increase productivity, and drive revenue growth - Monitor key performance indicators and provide regular reports to senior management - Lead and motivate a team of contact center agents to deliver exceptional customer service and meet performance targets - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices to continuously improve our contact center operations

Requirements: - Minimum of 5 years of experience in contact center management or a related field - Strong leadership and communication skills, with the ability to inspire and motivate a team - Driven and confident personality traits to lead a high-performing team - Excellent presentation skills and ability to work effectively in a team environment - Proven track record of achieving and exceeding performance targets - Experience with contact center software and technology is a plus

Benefits: - Company transportation for essential meetings and trainings - Company-provided equipment for remote work - Travel opportunities for team building and professional development

Working Environment: At MetroMart, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a culture of innovation and continuous improvement, where employees feel empowered to make a positive impact on our business.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to any discrimination.

If you meet the requirements and are excited about the opportunity to work from home as a Contact Center Manager with MetroMart, we invite you to apply before the deadline on June 22, 2024. Join us in shaping the future of e-commerce in the Philippines!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.