Contact Center Representative

Xepto Computing is seeking a highly motivated Contact Center Representative to join our dynamic team in Parañaque, NCR, Philippines. As an Associate Level employee with at least 4 years of experience in a similar role, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities: 1. Answering incoming calls, emails, and online chats from customers promptly and professionally. 2. Resolving customer inquiries, issues, and complaints in a courteous and timely manner. 3. Providing product information, troubleshooting assistance, and technical support to customers. 4. Documenting all customer interactions accurately in the company's CRM system. 5. Collaborating with other departments to escalate unresolved issues and provide comprehensive solutions to customers. 6. Maintaining a knowledge base of the company's products, services, and policies to assist customers effectively. 7. Meeting and exceeding performance metrics, including call handling time, first call resolution, and customer satisfaction ratings.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Strong communication skills and a customer-centric mindset. 3. Ability to multitask and prioritize tasks effectively. 4. Proficiency in Microsoft Office and CRM software. 5. Driven and confident personality traits. 6. Project management and time management skills. 7. Previous experience in a contact center or customer service role is preferred.

Benefits: 1. Remote work flexibility. 2. Retirement plan. 3. Relocation allowance. 4. Opportunity to collaborate with colleagues worldwide, fostering a global village mentality.

Equal Opportunity Statement: Xepto Computing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Don't miss out on this exciting opportunity to join a leading technology company! The deadline to apply is May 6, 2024. Apply now to be part of our innovative and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.