Contact Center Representative

Job Description:

ZipMatch, a leading real estate technology company, is seeking a Contact Center Representative to join our team in Antipolo, Calabarzon, PH. As a full-time Associate Level employee with at least 4 years of experience, you will be responsible for providing exceptional customer service through various communication channels, including phone calls, emails, and live chat.

Responsibilities: - Handle inbound and outbound customer inquiries promptly and professionally - Assist customers with troubleshooting, problem-solving, and finding solutions to their inquiries - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer concerns and escalations - Provide accurate and timely information to customers regarding products, services, and policies - Identify opportunities for process improvement and make recommendations to management - Meet or exceed performance goals, including call handle time, first call resolution, and customer satisfaction metrics

Requirements: - Hardworking and adaptable, with a strong work ethic and a positive attitude - Excellent problem-solving skills and the ability to think creatively to find solutions - Previous experience in a customer service or contact center role is preferred - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple priorities simultaneously - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: At ZipMatch, we offer competitive benefits to our employees, including travel and spending expenses, life insurance, and opportunities for training and professional development. We also prioritize creating a working environment that values understanding and empathy in all interactions.

Equal Opportunity Statement: ZipMatch is committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any discriminatory factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.