Contact Center Representative

Grab Philippines is looking for a confident and energetic Contact Center Representative to join our team in Cebu, Central Visayas, PH. As an entry-level position, we require at least 1 year of experience in a similar role.

Responsibilities: - Handle incoming and outgoing calls, emails, and messages from customers in a professional and efficient manner - Provide exceptional customer service by addressing inquiries, resolving complaints, and processing orders - Maintain accurate and detailed records of all customer interactions and transactions - Collaborate with other departments to ensure timely and effective communication and problem resolution - Stay informed about company products, services, and policies to provide accurate information to customers

Requirements: - Confident and energetic personality - Strong attention to detail and emotional intelligence - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Travel and spending expenses coverage - Medical coverage - Paid Time Off (PTO)

Working environment: At Grab Philippines, we believe in cultivating a sense of ownership and responsibility at every level. We encourage our employees to take initiative, contribute ideas, and collaborate with their colleagues to achieve shared goals.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.