Contact Center Specialist

Job Description:

Resellee, a leading company in the retail industry, is seeking a Contact Center Specialist to join our team in Cebu, Central Visayas, Philippines. As an Associate-level position, the Contact Center Specialist will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle incoming calls, emails, and live chat inquiries from customers regarding products, services, and orders - Provide accurate and timely information to resolve customer issues and concerns - Process orders, returns, and exchanges in accordance with company policies and procedures - Identify opportunities to upsell and cross-sell products to increase sales revenue - Collaborate with internal teams to address customer inquiries and escalations - Maintain accurate records of customer interactions and transactions in the CRM system - Continuously improve customer satisfaction by implementing feedback and suggestions - Stay up-to-date on product knowledge, promotions, and industry trends

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Confident and resilient personality traits - Strong negotiation and innovation skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize workload effectively - Proficiency in using CRM systems and other contact center tools - Knowledge of retail industry practices and customer service best practices

Benefits: - Vision insurance - Medical coverage - Relocation allowance

Working Environment: At Resellee, we foster a culture that embraces change and responds resiliently to challenges. We value teamwork, innovation, and continuous improvement. The Contact Center Specialist will have the opportunity to grow professionally and contribute to the company's success in a supportive and dynamic work environment.

Equal Opportunity Statement: Resellee is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by law. We believe in creating an inclusive and diverse workforce that reflects the communities we serve. All qualified candidates are encouraged to apply.

Deadline to Apply: May 8, 2024

Join Resellee's Contact Center team and be part of a fast-paced and rewarding work environment where your skills and expertise will make a difference in delivering outstanding customer service. Apply now to embark on a fulfilling career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.