Contact Center Specialist

Job Description:

San Miguel Corporation is seeking a Contact Center Specialist to join our team in Davao City, Philippines. As an Associate Level employee, you will be responsible for providing exceptional customer service and support through various communication channels. The ideal candidate will be driven, resilient, and possess strong presentation and problem-solving skills.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing accurate information about products, services, and company policies - Resolving customer complaints and issues with empathy and efficiency - Escalating complex cases to the appropriate department or supervisor - Meeting and exceeding performance goals and metrics set by management - Collaborating with team members to ensure a seamless customer experience - Staying up-to-date on product knowledge and industry trends - Contributing to a positive and inclusive work environment

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Strong communication skills, both verbal and written - Ability to work in a fast-paced environment and multitask effectively - Proficiency in using customer relationship management (CRM) software - High school diploma or equivalent; Bachelor's degree preferred - Driven and resilient personality traits - Strong presentation and problem-solving skills

Benefits: - Joining Bonus - Disability insurance - Profit sharing

Working Environment: At San Miguel Corporation, we believe in embracing change and responding resiliently to challenges. As a Contact Center Specialist, you will have the opportunity to flourish in a culture that values innovation, teamwork, and continuous improvement.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.