Customer Care Officer

Job Description:

As a Customer Care Officer at Century Pacific Food, Inc., you will be responsible for delivering exceptional customer service to our clients. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your main goal will be to build strong relationships with customers and provide them with the support they need.

Responsibilities: 1. Respond to customer inquiries via phone, email, and social media in a timely and professional manner. 2. Resolve customer complaints and issues effectively and efficiently. 3. Provide product information and assistance to customers. 4. Process orders, returns, and exchanges accurately. 5. Collaborate with other departments to ensure seamless customer service. 6. Maintain accurate records of customer interactions and transactions. 7. Identify opportunities for improvement in customer service processes. 8. Stay up-to-date on company products and services.

Requirements: 1. Confident and resourceful individual with excellent communication skills. 2. Strong time management and strategic planning skills. 3. Ability to work well under pressure and handle difficult situations with professionalism. 4. Proficient in Microsoft Office suite and CRM software. 5. Bachelor's degree in Business Administration or related field is preferred. 6. No prior experience required - we will provide training. 7. Must be willing to work weekends and holidays as needed.

Benefits: 1. Gym membership. 2. Retirement plan. 3. Employee discounts on company products.

Working Environment: At Century Pacific Food, Inc., we strive to cultivate a sense of ownership and responsibility at every level. Our team is supportive, collaborative, and dedicated to providing the best possible experience for our customers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Century Pacific Food, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.