Customer Care Professional

Job Description

You Lead the Way. We've Got Your Back.

#8th in Fortune Magazine's 2024 World's Most Admired Companies #6th in Great Place to Work's Best Workplaces List in the Philippines for 2023#6th in Great Place to Work's Best Workplaces List in the Philippines for IT-BPM for 20231st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold ourand powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience,having the most exceptional colleagues is paramount. As the face of the company, youcan create positive interactions with our customers every day-from curating a uniquetravel or lifestyle experience to helping them with their everyday needs. And, you cangrow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Findyour place in service on #TeamAmex .

How will you make an impact in this role

As a Customer Care Professional in ANZ Commercial Servicing, you'll play a pivotal role in driving customer loyalty and engagement, by providing the worlds' best customer experience on every interaction with your commercial card members and program administrators.

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
• Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
• Listen to the real need, find what you can give the customer that they don't know is there and create powerful solutions to get the job done the first time.
• Grow and nurture customer relationships on every interaction that results in measurable customer value.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
• Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.

Minimum Qualifications

• At least 1 year of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation
• ANZ & BFSI experience is an added advantage
• Bachelor's degree, associate degree and college undergrads may apply

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video -

Excited to be part of #TeamAMEX Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 5pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).