Customer Care Representative

Job Description:

We are looking for a dedicated and adaptable Customer Care Representative to join our team at Hilton in Manila, NCR, PH. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our guests, handling inquiries, resolving issues, and ensuring a positive experience for all who interact with our brand.

Responsibilities: - Answering incoming calls and emails from customers in a professional and timely manner - Resolving customer complaints and issues with creativity and research, ensuring customer satisfaction - Providing information about Hilton properties, services, and loyalty programs - Handling reservations and booking requests - Collaborating with other departments to ensure seamless guest experiences - Keeping detailed records of customer interactions and transactions - Constantly seeking ways to improve customer service processes and procedures - Adhering to company policies and procedures at all times

Requirements: - At least 3 years of experience in a customer service role - Strong communication skills both written and verbal - Excellent problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Creativity and research skills to provide innovative solutions to customer inquiries and issues - Ability to work effectively in a team setting - Dedication to providing exceptional customer service - Adaptability to changing circumstances and customer needs

Benefits: - Free accommodation at Hilton properties - Travel and spending expenses covered - Medical coverage for all employees

Working Environment: At Hilton, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Hilton is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.