Customer Care Specialist

Job Description:

The Customer Care Specialist at LBC Express Holdings, Inc. in Cebu, Central Visayas, PH will play a crucial role in providing exceptional customer service to our clients. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in customer care roles.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolve customer complaints and issues effectively and efficiently. 3. Assist customers with tracking shipments and providing updates on delivery status. 4. Educate customers on company products, services, and policies. 5. Collaborate with other departments to ensure customer satisfaction. 6. Maintain accurate records of customer interactions and transactions. 7. Meet and exceed customer service targets and KPIs. 8. Provide feedback to the management team on customer trends and issues.

Requirements: 1. Dedicated and confident personality traits to handle diverse customer inquiries. 2. Strong persuasion and decision-making soft skills to effectively resolve customer issues. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and work under pressure in a fast-paced environment. 5. Proficient in using CRM systems and Microsoft Office suite. 6. Flexibility to work occasional weekends or holidays.

Benefits: 1. Gym membership for a healthy work-life balance. 2. Visa sponsorship for qualified candidates. 3. Company-provided equipment for remote work.

Working Environment: Join a dynamic team at LBC Express Holdings, Inc. where you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: LBC Express Holdings, Inc. is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.