Remote Customer Care Specialist

Job Description:

Ayala Land is seeking a Remote Customer Care Specialist to join our team in Pasig, Philippines. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles. We are looking for individuals who are independent, driven, creative, and possess critical thinking skills.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including phone, email, and chat - Address customer inquiries, complaints, and feedback in a timely and professional manner - Troubleshoot and resolve customer issues effectively and efficiently - Collaborate with other team members to ensure a seamless customer experience - Maintain up-to-date knowledge of company products, services, and policies - Assist in identifying areas for process improvement and implementing solutions - Meet or exceed customer satisfaction and performance targets - Act as a brand ambassador for Ayala Land, upholding the company's values and reputation

Requirements: - A minimum of 4 years of experience in customer service roles - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficiency in using customer service software and Microsoft Office Suite - Ability to work independently and manage time effectively - Experience working remotely or in a virtual team environment is a plus

Benefits: - Training and professional development opportunities - Employee discounts on company products and services - Medical coverage for employees and their families

Working Environment: At Ayala Land, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We strive to create a positive and supportive work environment where all team members can thrive and reach their full potential.

Deadline to Apply: Interested candidates must submit their application by May 13, 2024.

Equal Opportunity Statement: Ayala Land is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.