Customer & Partner Support Executive

The role is the primary point of contact between the company and its customers and clients, representing its values and brand image.

The Grind

• Manage inbound/outbound phone calls
• Handle/respond to incoming emails, chats & gchat, and other messaging platforms regarding information/requests/complaints
• Follow up on information/requests/complaints from the guest or other department
• Follow up reservation task if reservation team off duty
• Answer questions about products and services.
• Document or make the ticket for any interaction and communicate solutions to internal and external clients properly
• Follow up on the case from the guest regarding check in-process or before the check-in process
• Follow up on any concern from the property regarding guests (refusal, guest behavior etc.)
• Telesurvey for other purposes needed
• Perform other job-related duties or tasks assigned by Superior from time to time

The Driving Force

• Advanced English Language skills, both verbal and written.
• Good attitude and can operate computers well
• Adaptable to a dynamic environment.
• Comfort with a fast-paced environment and changing requirements.
• Startup experience is a plus.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Having good communication skills
• Passionate with the hospitality and E-commerce industry

The Fundamentals

• Candidate MUST possess a Bachelor's Degree in any course
• Willing to work in a shifting schedule (possible graveyard)
• Must be energetic, fun, and outgoing
• Hybrid Set Up (4x Office, 1x Work From Home Set up and should have a stable internet connection
• CAN START ASAP

WHO WE ARE?

We are Southeast Asia's largest and fastest-growing, technology-driven hotel management & booking platform. With over 1000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations.

WHAT WE DO?

RedDoorz is an ecosystem that benefits both travelers and stay partners.

Customers who book RedDoorz can expect to enjoy a great experience across all our properties at the best affordable prices in the market while enjoying a set of standardized amenities that include free wifi, clean spotless rooms, comfy beds, TV and daily mineral water. Our mobile app (download it free, for Android and iOS) allows users to book a room in just a few steps, providing a safe and hassle-free experience while earning loyalty points for future stays too!

As a part of the RedDoorz brand network, hotel owners can grow their business and increase revenues while streamlining their operations. RedDoorz solutions help partners manage distribution, pricing, marketing, customer experience, and technology solutions - offering an end-to-end platform powered by advanced technology infrastructure.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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