Customer Service Assistant

Job Description:

Grab Philippines is seeking a passionate and independent Customer Service Assistant to join our team in Quezon City. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience who are looking to jumpstart their career in customer service.

Responsibilities: 1. Assist customers with their inquiries, concerns, and feedback through various platforms such as phone, email, and chat. 2. Provide accurate information and solutions to customers in a timely manner. 3. Collaborate with other departments to resolve customer issues and improve overall customer experience. 4. Maintain customer records and update databases with relevant information. 5. Identify trends and patterns in customer inquiries to improve processes and services. 6. Work closely with the Customer Service team to ensure customer satisfaction and retention. 7. Continuously learn and adapt to new technologies and tools to enhance customer service processes.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making and analytical skills. 4. Ability to work independently and in a team environment. 5. Proficiency in Microsoft Office and customer service software. 6. Passion for providing exceptional customer service.

Benefits: - Paid sick leave - Vision insurance - Joining Bonus

Working Environment: At Grab Philippines, we value continuous learning and adaptation to stay ahead in a rapidly changing world. We provide a supportive and collaborative working environment where you can grow and develop your skills.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.