Customer Service Assistant - Work from home

Job Description:

Plentina is seeking a motivated and resourceful Customer Service Assistant to join our team and work from home. This is a full-time entry-level position based in Pasig, NCR, PH. The ideal candidate will have at least 1 year of experience in customer service and possess strong strategic planning and teamwork skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account setup, troubleshooting, and other inquiries related to our products and services - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to resolve customer issues and improve overall customer experience - Provide feedback to the management team on customer trends and areas for improvement

Requirements: - 1+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Company transportation - Paid Time Off (PTO) - Vision insurance

Working Environment: At Plentina, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We believe that by empowering our employees to take ownership of their roles, we can provide exceptional customer service and drive overall company success.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Plentina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.