Customer Service Associate

Job Description:

Fetch Valet is seeking a Customer Service Associate to join our team in Quezon City, NCR, Philippines. As a fulltime Associate Level role, the Customer Service Associate will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in customer service and possess a driven and passionate personality to excel in this role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with a focus on customer satisfaction - Process orders, returns, and exchanges accurately - Build and maintain strong customer relationships through effective communication - Collaborate with other team members to ensure seamless customer experience - Provide feedback to management on customer trends and issues - Assist in developing and implementing customer service policies and procedures - Utilize analytical skills to identify areas for improvement in the customer service process - Participate in team meetings and training sessions to enhance customer service skills

Requirements: - 4+ years of experience in customer service - Driven and passionate personality - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Strong analytical skills to identify customer trends and issues - Knowledge of customer service best practices - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office Suite - Experience with CRM software is a plus

Benefits: - Parental leave - Free food - Medical coverage

Working Environment: Fetch Valet fosters a working environment that sparks creativity and motivation in every team member. We inspire greatness through our innovative approaches to customer service and commitment to personal and professional growth.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Fetch Valet is an equal opportunity employer and we welcome all qualified applicants regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.