Customer Service Manager

Job Description:

PearlPay is seeking a dynamic and experienced Customer Service Manager to join our team in Manila, NCR, PH. As a mid-to-senior level professional with at least 8 years of experience in customer service management, you will play a crucial role in ensuring the highest level of customer satisfaction and retention.

Responsibilities: - Lead a team of customer service representatives, setting clear goals and expectations to deliver exceptional service to our customers - Develop and implement strategies to improve customer service processes and procedures, ensuring efficiency and effectiveness - Monitor and evaluate customer service metrics, identifying areas for improvement and implementing solutions - Handle escalated customer complaints and issues, resolving them in a timely and satisfactory manner - Collaborate with cross-functional teams to enhance the overall customer experience and drive growth - Provide regular reports and updates to senior management on customer service performance and initiatives

Requirements: - Bachelor's degree in business administration or related field - Proven experience as a Customer Service Manager in a fast-paced and customer-centric environment - Excellent communication and interpersonal skills, with a strong focus on building relationships with customers and team members - Strong leadership abilities, with the ability to motivate and inspire a team towards achieving common goals - Resilient and driven individual who thrives in a challenging and dynamic work environment - Proficiency in strategic planning and problem-solving - Proficient in CRM software and other customer service tools

Benefits: - Dental insurance - Travel & spending expenses - Profit sharing

Working Environment: At PearlPay, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected for their unique contributions. We strive to provide a supportive and collaborative working environment where all employees can thrive and grow.

Equal Opportunity Statement: PearlPay is an equal opportunity employer and is committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-05-06

Join us at PearlPay and be a part of our mission to redefine customer service excellence in the financial industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.