Customer Service Manager

Job Description:

Taxumo is seeking a passionate and hardworking Customer Service Manager to join our team in Manila, NCR, PH. As a Mid-to-Senior Level position, we are looking for someone with at least 7 years of experience in customer service management.

Responsibilities: - Leading and managing a team of customer service representatives - Developing and implementing customer service policies and procedures - Monitoring and analyzing customer service metrics - Handling escalated customer issues and providing resolution - Training and coaching team members to improve performance - Collaborating with other departments to ensure a seamless customer experience - Implementing strategies to improve customer satisfaction and retention - Keeping up to date with industry trends and best practices in customer service

Requirements: - At least 7 years of experience in customer service management - Bachelor's degree in Business Administration or a related field - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Persuasion and adaptability - Ability to work well under pressure and meet deadlines - Experience with CRM software and ticketing systems

Personality traits: Passionate, hardworking Soft skills: Persuasion, adaptability

Benefits: - Joining Bonus - Employee discounts - Company equipment

Working Environment: At Taxumo, we prioritize understanding and empathy in all interactions with our customers. We believe in providing exceptional service that goes above and beyond to meet their needs.

Equal Opportunity Statement: Taxumo is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.