Customer Service Manager

Job Description:

We are seeking a dynamic and experienced Customer Service Manager to join our team at Zennya, a leading company in the wellness industry based in Caloocan, NCR, Philippines. As a Customer Service Manager, you will be responsible for overseeing our customer service team and ensuring a high level of satisfaction for all our clients. This role will require strong leadership skills, excellent communication, and a passion for providing exceptional customer service.

Responsibilities: - Lead and manage the customer service team to ensure a high level of customer satisfaction - Develop and implement customer service policies and procedures to enhance the overall customer experience - Handle escalated customer inquiries and complaints in a professional and timely manner - Monitor and analyze customer feedback to identify areas for improvement and implement strategies to address them - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Provide training and development opportunities for the customer service team to enhance their skills and performance - Stay up-to-date on industry trends and best practices to ensure our customer service remains competitive - Manage and optimize customer service systems and tools to streamline processes and improve efficiency

Requirements: - 7 years of experience in customer service, with at least 3 years in a managerial role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Resourceful and passionate about delivering exceptional customer service - Ability to make quick and effective decisions in a fast-paced environment - Creativity in problem-solving and finding innovative solutions - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Free accommodation - Vision insurance - Parental leave - Competitive salary and benefits package - Opportunities for career growth and advancement

Working Environment: At Zennya, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a culture of inclusivity, diversity, and equal opportunity for all employees.

Deadline to Apply: 2024-05-13

Equal Opportunity Statement: Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.