Remote Customer Service Manager

Uproot Urban Farms is seeking a Remote Customer Service Manager to join our team in Quezon City, NCR, PH. As a key member of our customer service team, you will be responsible for managing and overseeing all aspects of customer service operations to ensure a seamless and positive experience for our customers.

Responsibilities: - Manage a team of remote customer service representatives, providing leadership, guidance, and support to ensure high-quality service delivery - Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction - Monitor customer interactions and provide coaching and feedback to team members to improve performance - Resolve escalated customer issues in a timely and professional manner - Analyze customer service data and trends to identify areas for improvement and implement strategies to enhance the customer experience - Collaborate with cross-functional teams to address customer service-related issues and drive continuous improvement - Stay informed about industry trends and best practices in customer service to ensure Uproot Urban Farms remains a leader in customer service excellence

Requirements: - Bachelor's degree in business administration or related field - Minimum of 5 years of experience in customer service management - Proven track record of successfully managing a remote customer service team - Strong leadership and communication skills - High level of emotional intelligence and ability to empathize with customers - Resourceful and energetic with a passion for customer service excellence - Excellent presentation and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Experience with customer service software and tools

Benefits: - Parental leave - Employee discounts - Remote work flexibility

Working environment: At Uproot Urban Farms, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our team members to take ownership of their work and make a meaningful impact on our customers and community.

Deadline to apply: 2024-06-27

Equal opportunity statement: Uproot Urban Farms is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.