Customer Service Manager

Job Description:

Expedock is seeking a Customer Service Manager to join our dynamic team in Parañaque, NCR, PH. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for leading our customer service team and ensuring the highest level of satisfaction for our clients.

Responsibilities: - Manage a team of customer service representatives, including hiring, training, and performance evaluations - Develop and implement customer service policies and procedures to ensure consistent quality service - Monitor customer interactions to identify areas for improvement and provide coaching and support to team members - Resolve escalated customer complaints and issues in a timely and professional manner - Analyze customer feedback and data to make recommendations for product or service improvements - Collaborate with other departments, such as sales and marketing, to improve overall customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Independent and energetic personality traits - Presentation and research skills - Ability to work under pressure and meet deadlines - Proficiency in MS Office and customer service software - Experience with customer relationship management (CRM) systems

Benefits: - Dental insurance - Travel opportunities - Free food - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 1, 2024

If you meet the requirements and are passionate about customer service excellence, we encourage you to apply for the Customer Service Manager position at Expedock. Join us in creating exceptional experiences for our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.