Customer Service Manager - Work from home

Customer Service Manager - Work from home

Universal Robina Corporation is seeking a dedicated and experienced Customer Service Manager to join our team. As a leading consumer goods company based in Parañaque, NCR, PH, we are committed to providing exceptional service to our customers across the region. This is a full-time, remote position suitable for a candidate with a mid-to-senior level of experience in customer service management, with at least 7 years in a similar role.

Responsibilities: - Manage a team of customer service representatives, ensuring high levels of customer satisfaction through effective communication and resolution of issues - Develop and implement customer service policies and procedures to improve overall customer experience - Monitor and analyze customer feedback and data to identify areas for improvement - Train and onboard new customer service team members to ensure they have the necessary skills and knowledge to excel in their roles - Collaborate with other departments, such as sales and marketing, to align customer service initiatives with overall business goals

Requirements: - Proven experience in a customer service management role, with a minimum of 7 years in a similar capacity - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills, with a customer-centric approach - Critical thinking and problem-solving abilities to address complex customer issues - Reliable and hardworking, with a commitment to exceeding customer expectations - Visa sponsorship and relocation allowance are provided for potential candidates.

Personality traits: - Reliable: Trustworthy and dependable in handling customer service responsibilities - Hardworking: Dedicated to delivering exceptional service and achieving team goals

Soft skills: - Critical thinking: Ability to analyze data and make informed decisions to improve customer service - Leadership: Demonstrated ability to lead and inspire a team towards a common goal

Benefits: - Free food provided to employees as part of our commitment to employee well-being - Visa sponsorship and relocation allowance for eligible candidates

Working environment: Our team is dedicated to understanding and exceeding customer expectations, and we are seeking a Customer Service Manager who shares our passion for delivering exceptional service.

Equal opportunity statement: Universal Robina Corporation is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-06

If you meet the requirements for this position and are excited about the opportunity to join a dynamic team dedicated to customer service excellence, we encourage you to apply today. We look forward to welcoming you to the Universal Robina Corporation family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.