Customer Service Officer - Work from home

Job Description:

We are looking for a motivated and resilient Customer Service Officer to join our team at SM Investments Corporation. This is a full-time, work-from-home position based in Manila, NCR, Philippines. As an Associate Level Customer Service Officer, you will be responsible for providing excellent customer support to our clients.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, order processing, and issue resolution - Maintain a high level of customer satisfaction by providing timely and accurate responses - Collaborate with other departments to address customer concerns and improve processes - Keep detailed records of customer interactions and transactions - Provide feedback to the management team on customer trends and issues

Requirements: - Minimum of 2 years of experience in customer service - Resilient and motivated individual who thrives in a fast-paced environment - Excellent time management and strategic planning skills - Strong communication and problem-solving abilities - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Dental insurance - Disability insurance - Relocation allowance

Working Environment: At SM Investments Corporation, we align work with a greater purpose, contributing to a meaningful mission. As a Customer Service Officer, you will have the opportunity to make a positive impact on our customers' experience and help drive the success of our business.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.