Customer Service Representative

This is a remote position.

The candidate MUST have experience when it comes to the following services provided below:

(Experience may be from taking calls, customer service or a previous technician of the ff. service)

● Moving

● Heating, ventilation, and air conditioning

● Home Improvement

● Plumbing

● Locksmith

● Air Duct

● Water Damage

● And other services related

Requirements

Requirements & Skills:

● Previous experience in a customer support role

● Track record of over-achieving quota

● Strong phone and verbal communication skills along with active listening

● Good English communication skills

● Familiarity with CRM systems and practices

● Customer focus and adaptability to different personality types

● Ability to multitask, set priorities and manage time effectively

Working Conditions:

1. Remote/ Permanent work from home
   
2. Shift- based- in a Call center that works 24/7
   
3. Comfortable being on Zoom while at work
   
4. Can work full-time
   
5. Pacific Time Zone
   

Minimum Technical Requirements:

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: | // |

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.