Customer Service Representative

Job Description:

We are looking for a dedicated and resourceful Customer Service Representative to join our team at Bench in Cebu, Central Visayas, PH. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, assisting them with any inquiries or issues they may have. Your main goal will be to ensure customer satisfaction and retention.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Resolving customer complaints in a professional and timely manner - Processing orders, returns, and exchanges - Providing product information and recommendations to customers - Maintaining accurate records of customer interactions - Collaborating with other departments to address customer needs - Staying up-to-date on company products and promotions

Requirements: - Strong communication and interpersonal skills - Excellent time management and organizational skills - Ability to negotiate and resolve conflicts - Ability to work well under pressure and in a fast-paced environment - High school diploma or equivalent - Previous customer service experience is a plus, but not required

Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Gym membership for employees - Competitive salary and opportunities for growth within the company

Working Environment: At Bench, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, inclusive, and always looking for innovative ways to improve our customer experience. You will have the opportunity to work with colleagues from around the world and contribute to our mission of providing top-notch customer service.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Bench is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.