Customer Service Representative

Job Description:

As a Customer Service Representative at Hilton in Quezon City, NCR, PH, you will be responsible for providing exceptional customer service to hotel guests, ensuring a memorable and enjoyable experience during their stay.

Responsibilities: - Addressing guest inquiries and concerns in a timely and professional manner - Assisting with check-in and check-out procedures - Handling guest requests and coordinating with other departments to fulfill them - Providing information about hotel amenities, local attractions, and dining options - Resolving any issues or complaints that may arise during a guest's stay - Maintaining a positive and welcoming attitude towards all guests - Collaborating with team members to create a seamless guest experience - Adhering to hotel policies and procedures at all times - Maintaining a clean and organized work area

Requirements: - 1 year of experience in customer service or a related field - Independent and adaptable personality traits - Strong attention to detail and excellent communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using computer systems and software - Knowledge of hotel operations and hospitality industry trends - Flexibility to work varying shifts, including nights, weekends, and holidays

Benefits: - Joining Bonus - Travel and spending expenses - Free accommodation

Working Environment: At Hilton, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to grow and develop your skills in a dynamic and supportive team environment.

Deadline to Apply: 2024-05-17

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.