Customer Service Representative

Job Description:

Converge ICT Solutions Inc. is looking for a dedicated and experienced Customer Service Representative to join our team in Taguig, NCR, PH. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues efficiently and effectively. 3. Provide accurate information about products and services to customers. 4. Process orders, returns, and exchanges in accordance with company policies. 5. Collaborate with other team members to ensure customer satisfaction. 6. Maintain a positive and empathetic attitude towards customers at all times. 7. Keep detailed records of customer interactions and transactions.

Requirements: 1. At least 4 years of experience in customer service or a related field. 2. Strong communication and problem-solving skills. 3. Resourceful and confident personality traits. 4. Ability to work well in a team and pay attention to detail. 5. Proficiency in using customer service software and Microsoft Office Suite. 6. Flexibility to work full-time and occasionally work overtime. 7. Remote work flexibility.

Benefits: 1. Employee discounts on company products and services. 2. Paid overtime for extra hours worked. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Converge ICT Solutions Inc., we prioritize understanding and empathy in all interactions with customers. Our team environment is supportive and collaborative, ensuring that every customer receives the best service possible.

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: 2024-06-27

If you meet the requirements of this job and are passionate about providing exceptional customer service, we encourage you to apply for this position. Join our team at Converge ICT Solutions Inc. and help us deliver outstanding service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.