Customer Service RepresentativeBookkeeper

Position Title: Customer Service Representative/Bookkeeper
Work Setup: Work from Home/Work Onsite
Salary: Php 45000 Php 65000
Schedule: Monday Friday 9:00 PM 5:30 AM PH Time Join us as we help you become more competitive in the global talent pool! With our clients 3Es (Experience Expertise and Exceptional Results) they have established a reputation to be a reliable and trusted partner for companies looking to streamline their operations improve their bottom line and lead them to success. JOB DESCRIPTION FOR A CUSTOMER SERVICE REPRESENTATIVE/BOOKKEEPER Responsibilities as a Customer Service Representative/Bookkeeper: Respond to customer inquiries via phone email and chat in a professional and timely manner.
Provide assistance and support to customers regarding product/service inquiries order status billing inquiries and general questions.
Process customer orders returns and exchanges accurately and efficiently.
Maintain accurate customer records and update customer information as needed in the CRM system.
Assist with basic bookkeeping tasks such as invoicing accounts receivable/payable and data entry.
Reconcile financial transactions and ensure all records are uptodate and accurate.
Assist with payroll processing and employee expense reimbursements.
Collaborate with the accounting team to ensure financial data integrity and compliance with company policies and procedures.
Identify and escalate customer issues or concerns to the appropriate department for resolution.
Provide feedback and suggestions for process improvements to enhance the customer experience. Qualifications as a Customer Service Representative/Bookkeeper: Proven experience in customer service or a similar role.
Basic understanding of bookkeeping principles and practices.
Proficiency in MS Office applications (Word Excel Outlook) and accounting software (QuickBooks Xero etc.).
Excellent communication skills both verbal and written.
Strong interpersonal skills and the ability to build rapport with customers.
Detailoriented with a high level of accuracy in data entry and recordkeeping.
Ability to multitask and prioritize tasks in a fastpaced environment.
Problemsolving skills and the ability to handle challenging customer situations with professionalism and empathy. Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth. Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays About Boomering: Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers