Customer Success Manager

Job Description:

Fetch Valet is seeking a highly experienced and motivated Customer Success Manager to join our team in Taguig, NCR, PH. As a mid-to-senior level professional with at least 7 years of experience in customer success or a related field, you will be responsible for developing and maintaining strong relationships with our clients to ensure their success and satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for assigned clients, building trust and rapport to understand their needs and goals - Develop and implement strategic account plans to drive customer success and retention - Collaborate with cross-functional teams to ensure timely delivery of solutions and services - Conduct regular check-ins with clients to gather feedback, address concerns, and provide ongoing support - Analyze customer data and performance metrics to identify trends and opportunities for improvement - Present insights and recommendations to clients to optimize their use of our products and services - Advocate for clients within the organization to ensure their needs are met and issues are resolved promptly - Proactively identify upsell and cross-sell opportunities to drive revenue growth - Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of success in a customer-facing role, preferably in a SaaS or technology company - Excellent communication and presentation skills - Strong analytical and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Driven to achieve results and exceed customer expectations

Personality Traits: - Driven - Independent

Soft Skills: - Presentation - Analysis

Benefits: - Employee discounts - Disability insurance - Medical coverage

Working Environment: - We promote work-life balance and employee well-being through flexible work arrangements and wellness programs.

Deadline to apply: - 2024-05-13

Equal Opportunity Statement: Fetch Valet is an equal opportunity employer and is committed to providing a diverse, inclusive, and supportive work environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.