Customer Success Officer

Job Description:

Saphron is seeking a dedicated and proactive Customer Success Officer to join our team in Taguig, NCR. As a key member of our customer success team, you will be responsible for ensuring the satisfaction and retention of our customers through effective communication, problem-solving, and relationship management.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and engagement - Understand customer needs and provide solutions to ensure their success with our products - Onboard new customers and provide training to help them maximize the value of our services - Address customer inquiries and concerns in a timely and professional manner - Collaborate with internal teams to advocate for customer needs and drive product improvements - Monitor customer usage data and proactively identify opportunities for upselling and cross-selling - Conduct regular check-ins and provide proactive support to ensure customer satisfaction and loyalty - Document customer interactions and maintain accurate records in our CRM system

Requirements: - Bachelor's degree in Business Administration or a related field - 3+ years of experience in a customer success or account management role - Hardworking and driven with a passion for customer satisfaction - Strong presentation and communication skills - Excellent time management and organizational abilities - Ability to work collaboratively in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Vision insurance - Life insurance - Travel & spending expenses - Employee well-being initiatives prioritized through health and wellness programs

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We value diversity and inclusivity in our workplace and encourage individuals from all backgrounds to apply.

Deadline to apply: 2024-06-27

Join our team at Saphron and help us make a positive impact on our customers' success journey!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.