Customer Success Officer - Work from home

Job Description: Altitude Games is seeking a Customer Success Officer to join our team on a full-time basis. This position offers the flexibility of working from home and is ideal for individuals who are adaptable and hardworking. As an Entry Level position, we do not require any years of experience, but we are looking for someone with excellent communication and customer service skills.

Responsibilities: - Serve as the main point of contact for customers, ensuring their satisfaction and retention - Proactively reach out to customers to address any issues or concerns they may have - Work closely with the sales and marketing teams to identify opportunities for upselling and cross-selling - Gather feedback from customers to help improve our products and services - Use critical thinking skills to analyze data and identify trends in customer behavior - Manage projects related to customer success initiatives - Build strong relationships with colleagues, clients, and partners - Provide excellent support to customers through various channels such as email, phone, and chat

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Excellent communication and interpersonal skills - Ability to think critically and solve problems creatively - Strong project management skills - Adaptable and able to work in a fast-paced environment - Proficient in using Microsoft Office and CRM software - Experience in customer service or sales is a plus

Benefits: - Life insurance - Medical coverage - Profit sharing

Equal Opportunity Statement: Altitude Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are passionate about customer success and looking to start your career in a supportive and dynamic environment, then we encourage you to apply before the deadline on May 8, 2024. Join us at Altitude Games and be part of a team that values excellence and innovation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.