Remote Customer Support Associate

AllCare is seeking a Remote Customer Support Associate to join our team in Makati, NCR, Philippines. As an Associate Level position, we are looking for candidates with a minimum of 4 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer support through various channels including phone, email, and chat. 2. Troubleshoot and resolve customer inquiries and issues in a timely and efficient manner. 3. Maintain a high level of product knowledge to effectively assist customers with their needs. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Identify and escalate priority issues as needed. 6. Support customer retention efforts through personalized interactions and solutions.

Requirements: 1. Reliable and driven individual with a strong work ethic. 2. Strong leadership skills and ability to effectively communicate with customers and team members. 3. Proven track record of delivering exceptional customer service. 4. Ability to work independently in a remote setting. 5. Experience with CRM software and call center systems is preferred.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Training and professional development opportunities to enhance skills. 3. Joining Bonus for new hires. 4. Recognize and rewards based on performance and merit.

Equal Opportunity Statement: AllCare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status.

If you possess the necessary experience and skills to excel in this role, we encourage you to apply before the deadline on July 1, 2024. Join AllCare and be a part of a dynamic team dedicated to providing top-notch customer support services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.