Customer Support Manager

Job Description:

MadEats is seeking a dynamic and experienced Customer Support Manager to join our team in Parañaque, NCR, PH. As a Customer Support Manager, you will be responsible for leading and managing our customer support team to deliver exceptional service to our customers. This is a full-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Oversee and manage the customer support team to ensure all customer inquiries and complaints are handled in a timely and professional manner - Develop and implement policies and procedures to improve customer service efficiency and effectiveness - Monitor team performance and provide coaching and feedback to support continuous improvement - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Handle escalated customer issues and complaints, working towards a satisfactory resolution for all parties involved

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities and a customer-centric mindset - Resilient and confident personality traits - Strong cooperation and creativity soft skills - Ability to thrive in a fast-paced and dynamic work environment

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Retirement plan options - Recognize and reward based on performance and merit

Equal Opportunity Statement: MadEats is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.