Remote Customer Support Manager

Advance is seeking a dynamic and experienced Remote Customer Support Manager to join our team in Cebu, Central Visayas, PH. As a Mid-to-Senior Level professional with at least 6 years of experience in customer support management, you will play a crucial role in ensuring the satisfaction and retention of our valued customers.

Responsibilities: - Manage and lead a team of remote customer support representatives to deliver exceptional service to customers - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer support metrics to identify areas for improvement - Train and onboard new team members to ensure they are equipped to handle customer inquiries and issues - Handle escalated customer concerns and provide resolutions in a timely and effective manner - Collaborate with cross-functional teams to improve processes and enhance the overall customer experience - Stay up-to-date on industry trends and best practices in customer support management

Requirements: - 6+ years of experience in customer support management, preferably in a remote setting - Energetic and passionate about delivering high-quality customer service - Strong attention to detail and critical thinking skills - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced and dynamic environment - Experience with CRM software and customer support tools

Benefits: - Retirement plan - Travel opportunities - Gym membership - Recognition and rewards based on performance and merit

Working Environment: At Advance, we believe in fostering a positive and inclusive working environment where employees are recognized and rewarded based on their contributions and achievements. We provide equal opportunities for growth and development, and support a culture of collaboration and innovation.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Advance is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.